WFM
Workflow management
PPT Files When the word count of a PPT file is unknown, you don’t need to get in touch with the CS team. The CS teams needs to be contacted when the file t...
Mon, 22 Jun, 2020 at 9:54 PM
The following table lists all ticket types to be used for WFM & FL Communication tickets. List of ticket types for WFM team WFM - Job dropped ...
Mon, 5 Sep, 2022 at 1:12 PM
Partner code Default FD agent JPN, KUP, KINO, NMO (CM mentioned is Darran F) Sheldon S JPN, KUP, KINO, NMO (CM mentioned is Chie Y). If the CM...
Wed, 16 Nov, 2022 at 5:49 PM
LFTEs are not needed in any MRE: they aren't needed in paid MREs either. LFTE is only required for MREs when the above condition is applicable.
Wed, 21 Apr, 2021 at 7:54 AM
PM checklist before transferring tickets to CS/COEs Our primary goal should be to resolve the query at our end as much as possible. Only if we are unabl...
Tue, 26 Mar, 2024 at 11:33 AM
Always keep the following CS market timings in mind when sending requests. These timings are applicable from 16th Nov: Market Timings (IST) Japan/Kore...
Fri, 13 Nov, 2020 at 3:40 PM
Scenario 1: Editor does not ask for an extension + uploads at any point past their internal + does not ask for the deadline to be changed Do not change t...
Thu, 25 Aug, 2022 at 2:24 PM
Process for re-allocation of a completed edit In the process of monitoring/pre-screening, should the reviewer find grave issues with the edited file tha...
Thu, 1 Sep, 2022 at 7:57 PM
Please refer to the attached file. An editor needs to be confirmed up to 48 hours prior to the call. If no editor has been shortlisted by then, a member...
Thu, 3 Oct, 2024 at 5:15 PM