The following table lists all ticket types to be used for WFM & FL Communication tickets.
| List of ticket types for WFM team | ||
| WFM - Job dropped | ||
| WFM - CQ dropped | ||
| WFM - Valid MRE dropped | ||
| WFM - Unavailability update | ||
| WFM - Invoice query | ||
| WFM - Quality index concern | ||
| WFM - Formatting query | ||
| WFM - Booking request | Subtype | Request accepted |
| WFM - Word count discrepancy | Request declined | |
| WFM - Request for RLC assignment | Request cancelled | |
| WFM - Request for job allocation | Request awaiting | |
| WFM - FL Deadline rectified | ||
| WFM - FL Deadline extension | ||
| WFM - Multiple editor extensions | ||
| WFM - FL Deadline breach | ||
| WFM - Request for discount | ||
| WFM - Incorrect/incomplete files | ||
| WFM - Revised file submitted | ||
| WFM - Job query | ||
| WFM - File backup | ||
| WFM - Helpline | ||
| WFM - CD Jobs to COE | ||
| WFM - SA Check & Transfers | ||
| WFM - CRM Jenkins | ||
| WFM - Roster revision for reviewers | ||
| WFM - Handover | ||
| WFM - Job Acceptance | ||
| WFM - Job Details Updated | Subtype | File updated |
| WFM - Job on Hold/Cancelled | Word count updated | |
| WFM - Duplicate/Miscellaneous | Formatting updated | |
| WFM - Job related internal communication | Deadline updated | |
| WFM - Auto Resolve | Instructions updated | |