Market		Group Name	Default agent	MS-Teams channels
Korea Retail		Korea Retail	Sujeong Kim	Editage | EnglishCustomerSolution(KOR) | Microsoft Teams
Korea Corp		Korea Corporate	Jihyeon Kim	Editage | KoreaCorporateSupport | Microsoft Teams
Japan Retail		Japan Retail	Sheldon Sequeira	Editage | CS-Japan-ELS | Microsoft Teams
Japan Corp		Japan Corporate	Japan Corp CM	Editage | JapanCorporateSupport | Microsoft Teams
China Retail		China	China CS Default	Editage | ChinaRetailSupport | Microsoft Teams
China Corp		China Corp	Sabrina Yang	Editage | ChinaCorporateSupport | Microsoft Teams
ROW retail		ROW	ROW CM	Editage | ROWRetailSupport | Microsoft Teams
ROW Corp		Custom Sales	Corp Sales Team	Editage | ROWCorporateSupport | Microsoft Teams
Taiwan		Taiwan	Irene Wang	No specific grp pop Ellie Liao or Iren Wang
Wiley	China	Wiley China Retail	Wileychinacm	Editage | ChinaRetailSupport | Microsoft Teams
	ROW	Wiley ROW Retail	ASP CM	Editage | ROWRetailSupport | Microsoft Teams
	Corp	Custom Sales	Corp Sales Team	Editage | ROWCorporateSupport | Microsoft Teams
T&F	China	TNF China	TNF China	Editage | ChinaRetailSupport | Microsoft Teams
	ROW	TFG	ASP CM	Editage | ROWRetailSupport | Microsoft Teams
	Corp	Custom Sales	Corp Sales Team	Editage | ROWCorporateSupport | Microsoft Teams
WKH		ROW	ASP CM	Editage | ROWRetailSupport | Microsoft Teams
Sage	China	SAGE China	Sage China CM	Editage | ChinaRetailSupport | Microsoft Teams
	ROW	SAGE Global	ASP CM	Editage | ROWRetailSupport | Microsoft Teams
Japan Translation		Japan Retail (TL CM)	Chie Yatabe	Editage | CS-Japan-JLS | Microsoft Teams
Translation		Translation	TLPM Operations (Default agent)	Editage | TranslationSupport | Microsoft Teams
PSS		PSS	PSSOPS	Editage | PSSOpsSupport | Microsoft Teams
Quality		Customer Care	Jitendra Bamania (Customer Care) default	Editage | CustomerCareSupport | Microsoft Teams

 

 

COE	Group	Default Agent
Arts, Media, and Communication	Arts, Media, and Communication - COE	COE-Arts, Media, and Communication
Business and Economics	Business and Economics - COE	COE-Business and Economics
Chemistry	Chemistry COE	COE-Chemistry
Computer Science and Mathematics	Computer Science and Mathematics - COE	COE-Computer Science & Mathematics
Earth and Environmental Sciences	Earth and Environmental Sciences - COE	COE-Earth and Environmental Science
Electronics and Electrical Engineering	Electronics and Electrical Engineering - COE	COE-Electronics
Engineering	Engineering COE	COE-Engineering
History, Political Science, and Philosophy	History, Political Science, and Philosophy COE	COE-History, Philosophy, and Political Science
Literature, Linguistics, and Education	Literature, Linguistics, and Education - COE	COE-Literature, Linguistics, & Education
Materials Science	Materials Science - COE	COE-Materials Science
Medicine 1	Medicine 1 - COE	COE-Medicine 1
Medicine 3 (Allied Healthcare)	Medicine 3 (Allied Healthcare) - COE	COE-Medicine 3
Medicine 4 (Cancer)	Medicine 4 (Cancer) - COE	COE-Medicine 4
Medicine 5	Medicine 5 - COE	COE-Medicine 5
Molecular Biology	Molbio - COE	COE-Mol Bio
Neuroscience and Neurology	Neuroscience and Neurology - COE	COE-Neuroscience and Neurology
Copyediting	Copyediting	Copyediting
Proofreading	Proofreading	COE-Proofreading

 

WFM Team	FD Group	Default Agent
WFM – Life Sciences	WFM – LIFESCIENCE	Victor Salve (WFM)
WFM – Medicine	WFM – MEDICINE	Victor Salve (WFM)
WFM – Physical Sciences	WFM – PHYSCI	Arbaz Shighrekar (WFM)
WFM – Humanities	WFM - HUMANITIES	Arbaz Shighrekar (WFM)
WFM – Invoices	WFM Invoices	Arbaz Shighrekar (WFM)

 

Team	FD Group	Default Agent
Editor Support	Editor Support - FD	Sonali Sharma
SKM	SKM	SKM CACTUS
Impact Science (DMS)	FL - DMS	Neil Dsouza
Accounts Team	FL Payments	Fuzi M S