WFM FD Ticket Resolution - How to handle emails in FL - Action
Here is a step-wise guide to resolving Freshdesk tickets according to their type: Deadline extension for a job: A ticket is generated for the emai...
Tue, 7 Mar, 2017 at 10:57 AM
A ticket is generated for the email sent by the FL Open the job page and check the external deadline mentioned. Check if it is feasible to extend the dead...
Sun, 12 Feb, 2017 at 12:01 PM
A ticket is generated for the email sent by the FL Open the job page for the MRE/CQ to be deallocated. Scenario 1: If the MRE is multiply allocated, de...
Sun, 12 Feb, 2017 at 12:02 PM
If a clarification regarding job details/client instructions/job instructions is not received on time or the clarification does not reach the FL on time, pl...
Tue, 7 Mar, 2017 at 5:54 PM
Job rejected post acceptance: A ticket is generated for the email sent by the FL This ticket type is selected when the FL emails that he/she cannot proc...
Tue, 7 Mar, 2017 at 5:46 PM
Deadline breach: An automated email is sent to the FL when he/she breaches the deadline of a job accepted by him/her. Click Forward on the ticket that i...
Tue, 7 Mar, 2017 at 5:47 PM
Queries regarding invoice items/payment: A ticket is generated for the email sent by the FL Scenario 1: The FL sends an email regarding an assignment th...
Tue, 7 Mar, 2017 at 5:48 PM
1. Please read the ticket thoroughly and action accordingly. 2. Please select the appropriate type before resolving the ticket. 3. Whenever a ticket gener...
Tue, 7 Mar, 2017 at 5:49 PM