A ticket is generated for the email sent by the FL
Open the job page for the MRE/CQ to be deallocated.
Scenario 1: If the MRE is multiply allocated, deallocate the MRE from the FL and add the following note in the instructions: ***DO NOT ALLOCATE TO _______ (FL name)).
Scenario 2: If the job belongs to the Translation/PSS team, deallocate from the actions tab, click YES for “Is it a partial allocation,” remove the name of the FL, and click Save allocation. Resolve the ticket using the appropriate canned response.
Scenario 3: If it is a CQ, open the job page, and if the deadline can be extended, extend the deadline and request the FL to complete the CQ. Keep the ticket pending.
If the FL declines or if the deadline cannot be extended, deallocate the CQ from the FL and resolve the ticket using the appropriate canned response.