Deadline breach: An automated email is sent to the FL when he/she breaches the deadline of a job accepted by him/her.
Click Forward on the ticket that is generated.
Copy the email address of the FL from the automated email and paste it in the To field.
Use the canned response to email the FL informing him/her that he/she has breached the deadline and ask him/her to upload the files immediately or inform us of the time required to complete the job.
Scenario 1: Once the FL replies, extend the deadline, considering the external deadline and the time required for review.
Scenario 2: If the FL does not reply to the automated deadline breach email, try calling the FL. The telephone number can be obtained from the Editor’s profile.
Scenario 3: If the FL does not reply nor answer the telephone call, please inform the CoE PM of the situation.