Job rejected post acceptance: A ticket is generated for the email sent by the FL
This ticket type is selected when the FL emails that he/she cannot proceed with the assignment that he/she had accepted.
Scenario 1: If the FL cannot manage the deadline
If the deadline of the assignment can be extended, please email the FL regarding the extension and request the FL to acknowledge whether he/she can proceed with the assignment given the extended deadline.
Scenario 2: If the FL cannot work on the assignment owing to ill health, personal commitments, travel, or unforeseen circumstances
Deallocate the job from the FL’s interface and resolve the ticket using the appropriate canned response.