A ticket is generated for the email sent by the FL
Open the job page and check the external deadline mentioned.
Check if it is feasible to extend the deadline per the FL’s request.
Scenario 1: If the deadline can be comfortably extended
Extend the FL’s internal deadline on the job page, inform the FL of the extended deadline (use the appropriate canned response), and resolve the ticket.
Scenario 2: If the FL-requested deadline is too close (same day job) to the external deadline
c. Extend the deadline until 2 hours before the external deadline.
d. Inform the FL of the revised deadline and ask for the partially edited file (use the appropriate canned response) and keep the ticket pending.
e. Once the completed files are emailed/uploaded, add a note on the ticket mentioning this and resolve the ticket.